Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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Contacts

411 University St, Seattle, USA

[email protected]

+1 -800-456-478-23

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24×7 Helpdesk Services

// On a High Level

We Provide Best
Helpdesk Services

// 01.
Global Help Desk

Remote agent delivery and premier support centers in U.S., Canada, Romania, Chile, Israel, India and South Africa.

// 02.
KPIs / Metrics

Customer Sat exceeds 85%, First Call Resolution 80% or better, avg. Speed to Answer 80% in 60 seconds, Call Abandonment 5% or less.

// 03.
Fast Issue Resolution

Facilities Support, mobile apps, devices and specialty tech, troubleshoot & repair, novice & pro users, knowledge-base development.

// 04.
AR for Field Services Support

Save time and costs for onsite support by enabling your field services teams with access to highly trained technicians aided by augmented reality (AR).

01
Case-tracking system

02
Email & Phone Support

03
Customer portal

// Our Work in Detail

Why Choose our Helpdesk Services?

HIGHLY SKILLED IT HELP DESK PROBLEM SOLVERS

Outsourced technical support and help desk teams are the behind-the-scenes human face of your company’s support system. Our help desk agents have advanced degrees and certifications. They receive extensive training to handle technical issues and resolve problems quickly. They are professional, competent and efficient. Our IT help desk agents are problem-solvers, not script-readers. Our agents possess the perfect blend of technical and interpersonal skills.

We prepare our staff to handle rapidly changing technologies and business needs. We do this so your employees receive consistent, reliable, personalized and enjoyable help desk support. We consistently strive to go beyond KPIs, such as speed-to-answer and first call resolution. We don’t just resolve problems quickly; we secure your company’s reputation for quality.

Profile of our Specialists:

  • Speak the languages of over 2.25 billion people
  • Entrepreneurial Culture
  • 70% hold a college degree or advanced certificate in support field
  • Blend of technical and care skills

FLEXIBLE CALL CENTER SUPPORT OPTIONS

5x Productive understands that one solution does not fit all. We tailor our solutions to meet each company’s fundamental needs. We have you covered whether it’s onshore or off, remote work or in contact centers, multilingual help desk services, 24x7x365, after-hours or overflow. We support employees anywhere and on any device. We can provide ticketing tool recommendations, use our proprietary system or work with your in-house system. We support employees anywhere and on any device. Through visually interactive, immersive technologies such as Augmented Reality, Our agents can safely show your end users what to do in unfamiliar situations in real-time, leading them every step of the way.

Our help desk solutions include:

  • Remote takeover (RTO)
  • Remote guided diagnosis and repair with AR
  • POS support
  • Hardware troubleshooting
  • Software support
  • Operations & logistics support
  • Mobile and BYOD support
  • Field service support

EXPERT IT HELP DESK SUPPORT

Our award-winning help desk contact center services are delivered from North America, South America, Europe, the Middle East, Asia, Africa and by virtual teams. We are experts at owning the process from start to finish: tier 1, tier 2, tier 3 and issue resolution. Our teams create and maintain knowledge bases to reduce resolution time and improve your employee satisfaction rates.

5x Productive’s clients are some of the world’s leading PC makers, telecommunications companies, retailers and hotel brands. They turn to CGS for efficiency, talent, state-of-the-art technology and business flexibility to support their fundamental processes. This allows them to compete and grow without sacrificing outstanding personal service.

MORE VALUE WITH HELP DESK OUTSOURCING SERVICES

5x Productive lets you focus on goals, growth and core strengths, without limiting your ability to take on new technologies. With streamlined Global Help Desk Services for all your employees. we will help you improve new software and technology adoption. You will increase employee satisfaction as technology issues are resolved promptly and efficiently.

// technology index

We Organize Our
Production Process

  • Analysis
  • Design
  • Testing

5x Productive Co is the partner of choice for many of the world’s leading IT companies, SMEs and technology challengers. We help businesses elevate their value through custom software development, product design, QA and consultancy services. Our product design service lets you prototype, test and validate your ideas.

LEARN MORE

While integrating the security with the DevOps approach has always been of high demand, this requires a completely different range of processes and tools. DevOps is already known to boast of an agile development methodology. Now when the inputs of the security experts I’ll be brought in a collaborative environment, the project will have an array of effective security safeguards.

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In spite of disturbing the agile development process of the DevOps approach, the additional security inputs only enhance the safeguards and reliability of the project. So, in a way, DevSecOps will only extend the benefits of a DevOps approach further with security inputs. DevOps is already known to boast of an agile development methodology.

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// choose your plan

Flexible Pricing Plans

Our clear-cut pricing for the resources you need is the main reason for our mutual success and growth. Our clients loved this model and we adopted it eventually.

Mid Level

$ 24/hr

Devs with 5+ Years of IT Experience
  • 5+ Yrs. Experience
  • Available Mon-Sat
  • Hire On-demand*
  • Daily Reporting
    • Ideal as Daily Coders
Learn More

Senior Devs

$ 42/hr

Devs with 8+ Years of IT Experience
  • 8+ Yrs. Experience
  • Available Mon-Sat
  • Hire On-demand*
  • Daily Reporting
    • Ideal as Project Managers
Learn More

Architects

$ 59/hr

Devs with 15+ Years of Experience
  • 15+ Yrs. Experience
  • Available Mon-Sat
  • Hire On-demand*
  • Daily Reporting
    • Ideal as Project Architects
Learn More
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// our clients

We are Trusted
15+ Countries Worldwide

Moonkle LTD,
Moonkle LTD,
Client of Company
"Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Patience. Infinite patience. No shortcuts. Even if the client is being careless. The best part...always solving problems with great original ideas!."
SoftTech,
SoftTech,
Manager of Company
"Patience. Infinite patience. No shortcuts. Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Even if the client is being careless. The best part...always solving problems with great original ideas!."
Moonkle LTD,
Moonkle LTD,
Client of Company
"Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Patience. Infinite patience. No shortcuts. Even if the client is being careless. The best part...always solving problems with great original ideas!."
SoftTech,
SoftTech,
Manager of Company
"Patience. Infinite patience. No shortcuts. Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Even if the client is being careless. The best part...always solving problems with great original ideas!."
// our tech stack

Technologies we use

We employ the proven combination of the latest and classic trusted technologies, having the following technology stack as our basis

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// our approach

How we do

We employ the proven combination of the latest and classic trusted technologies, having the following technology stack as our basis

01
Standard Agile Methodology
You can provide the answers that your potential customers are trying to find, so you can become the industry.
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02
Customer First Approach
You can provide the answers that your potential customers are trying to find, so you can become the industry.
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03
Focus on User Perspective
You can provide the answers that your potential customers are trying to find, so you can become the industry.
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// Staff Augmentation

Our IT Clients

We help other IT Service Providers around the globe to build their dream team at our locations. 

// Our Client Stories

Our Customers

We developed integrated solutions and provided IT consulting services for leading enterprises and startups around the globe.

// let's discuss

Discuss Your Project

We developed integrated solutions and provided IT consulting services for leading enterprises and startups around the globe.

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